Shipping: 5-15 business days*
To track your order, please find out firstly the service we shipped by. This will be in your dispatch email we sent you.
To track 4PX orders: https://www.aftership.com/couriers/4px
To track SF Express orders: https://www.aftership.com/couriers/sf-express
To track Yun Express orders: https://www.aftership.com/couriers/yunexpress
Orders are processed within 2 hours and we aim to dispatch within 1-2 business days. During this time, we are upgrading all of our customers to express shipping so that they are able to get their products quicker.
We ask all customers to please provide as much information as possible when checking out. Adding a phone number and an email address is also advisable for drivers to contact you in case they are having trouble. Please note, if you don't receive your delivery due to not being at the delivery address, or you have entered a wrong address, we will not take responsibility for this. If your order is redirected back to us, we can offer a refund when it is back with us.
In rare circumstances, due to our products being shipped internationally, your country may require you to pay import taxes for this to be processed into the country. This is usually when our customers are placing an order for 4+ products. We cannot take responsibility for this charge.
If you have not received your item after 30 business days, please contact us. Please don't hesitate to contact our support team at firstname.lastname@example.org for help with your order.
*All shipping times exclude clearance/customs delays. Please note, there may be further delays because of clearance/customs delays due to COVID-19. Please note, it can take up to 30 days in very severe scenarios to reach your country.